The MRG Process™ is our approach to achieving extraordinary results. We first learn what makes the system work, evaluate the pathway towards optimal performance, and engage employees. Next, we benchmark the very best and clearly identify value added needed. Finally, we sustain performance through a culture of systematic improvement, standardization, and empowerment. We set the stage for executives and managers to shine.

 

process-flow

 

1. EVALUATE 2. ADDRESS 3. DEVELOP 4. SUSTAIN
CURRENT SYSTEM IDENTIFY & REMOVE BOTTLENECKS SYSTEMATIC IMPROVEMENT DRIVE OPTIMAL PERFORMANCE
Learn the system and culture Modify culture to create superstar customer service Empower employees and management through culture modification Focus on customer loyalty through superior service
Evaluate pathway towards optimal performance Suggest quick and economical retrofits Utilize world-class principles Build top-notch teams
Identify additional value needed Address processes for strict standardization and operational excellence integrate brand-centered advertising and marketing Implement continual education
Engage employees to identify key assets Optimize product offerings Develop and test new product offerings Nurture relationship management
Benchmark the very best Set goals from the benchmarking process Implement strict standardization and operational excellence Create standard operating procedures

 

Tennenbaum Capital Partners

Mark K. Holdsworth, Managing Partner of Tennenbaum Capital Partners, LLC

“Makowsky Restaurant Group has performed important due diligence on our restaurant portfolio. We are impressed with how they engage the entire management team, guests, and benchmark competition. They are proven to be spot on with their analysis and provide a clear pathway towards quickest and smartest return on investment.”

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